We provide our customers with total satisfaction by offering competitively priced, high-quality products and services, in a clean, safe, and friendly environment. We serve our community through volunteerism and we are profitable in order to assure the future prosperity of our employees and our company.
To be the finest small chain of convenience stores and fueling centers in the world.
Family Express® is recognized in the market place by its passion for customer service. The company has engineered itself in the art of building relationships with its customers by utilizing its "living brand". Family Express®'s living brand is its uniquely friendly employees. Family Express® facilities showcase upscale colonial architecture and enhanced landscaping plans. Additionally, Family Express® is characterized by cutting edge technology throughout its operation.
Family Express continues to lead with consumer innovations with its F.E. Perks loyalty program that offers instant cents-off-per-gallon savings at the pump for purchases inside the store.
Family Express’ F.E. Perks® members also have the benefit of downloading the Family Express mobile application to their smart phone device (Android, Blackberry and iPhone) . The application provides the customer a Family Express store locater, promotion alerts, individual store fuel pricing and the ability to link their F.E. Perks card directly to the device and check their balance and to use at the register instead of a traditional plastic card at all locations.
Family Express® is sensitive to the environment. All of its underground storage tanks are electronically controlled and monitored in order to assure fuel quality and environmental safety.
All Family Express® stores are equipped with an electronic cash management system, which eliminates the necessity for anyone in the store having to count cash beyond putting it in the cash register. The store deposit is electronically tabulated so that even the deposit slip is produced by the system. In order to enhance employee and customer safety, all of the stores can be visually monitored via the Internet.
Family Express operates stores throughout Northwest and North Central Indiana. The company’s unique logistics model consolidates 30 traditional DSD weekly deliveries into a single daily delivery thereby achieving transportation efficiencies and unsurpassed freshness for perishables. Family Express is also known for its high-performance fuels and its propriety brands, including JAVA WAVE gourmet coffees, Buzzed Energy Drinks, Squeeze Freeze frozen carbonated drinks, private label natural spring water, milk products, and ice. Its Cravin’s Market brand includes a line of fresh sandwiches and bakery products such as its signature square donuts that are prepared and delivered daily from the company’s central distribution facility.
In its endless pursuit to delight its customers, the company has invested in training, which is based on the principles of cultural and simulation learning.